Biomass Wood Chip Fuel & Kiln Dried Premium Firewood

We are recruiting. Join our customer service team.

Team chip chip

Job title – Customer Service Co-Ordinator

Company: Chip Chip is an alternative energy company that produces high quality wood chip nationwide and selling to customers from our 10 depots. We are a company that is rapidly expanding and looking for team members that are self starters and would also like to be a part of a collegial environment.

Job description

We are looking for someone to assist with all aspects of the after sales process reporting directly to the customer service manager. The role will be varied and busy having involvement in all aspects of the after sales, customer service, order fulfilment and delivery process. The individual will be the link between sales and the after sales team.

Main duties and tasks-

Assisting customer service manager.
Liaising with customers on a daily basis.
Receiving and processing new orders from customers.
Recording and responding to any customer problems or complaints.
Assisting with general admin and office work
Assisting with delivery paper work using sage- sending paper work to site staff and customers
Liaise with site staff- keep a morning checklist. Work with logistics to track any late collections
Haulage quotes for the sales team.
Keeping a transport matrix- Updating and finding potential new haulage contacts

Skills and Qualifications

Essential –

·   Experienced in using all manner of Microsoft office, including outlook and be generally IT literate.
·   Experienced in Excel
·   English skills essential
·   Polite and friendly phone manner

Desired –

·   Experience in SAGE would be an advantage
·   Logistics experience
·   Customer service experience

Personal Specification

Able to work both as part of a team and unsupervised whilst still maintaining a high level of output. Must be flexible and able to prioritise work load and working as a team.
Full time – 8am-4pm (start and end time may be adjusted to accommodate staff schedules)
Job Type: Full-time
Job Location: Shrewsbury SY3
Required education: High school or equivalent
Salary: £18,000- £20,000
Please email your CV to:

A biomass and fuel solution to suit your needs.

Here at Chip Chip we can help you in choosing the best biomass solution to suit your needs. Here is an example of a double decker solution where the client had some space restrictions. So the fuel store simply went on top. This is a Green Heat Module installed by the leading UK biomass installer Wood Energy Ltd.
Always thinking outside the box.

Double decker

Check us out on Biomass Suppliers List.

Chip Chip biomass wood chip is an approved supplier on the Department of Energy and Climate Change (DECC) Biomass Suppliers List (BSL).  Buying wood chip from a BSL approved supplier satisfies some of the new requirements which biomass boiler owners need to meet in order to claim RHI payments.
As a supplier approved under the BSL, Chip Chip demonstrate that the wood fuel we provide will deliver at least 60% cuts in carbon emissions and also comes from traceable, sustainable grown sources.
For any prices please just call our central sales line 03301 232014 or email


Still thinking about biomass? Act now.

There’s still time to install a wood chip biomass boiler and receive RHI payments.
We are happy to hold your hand and talk you through the process. Together with our boiler installer partner Wood Energy we can recommend a boiler to suit your needs.
Once you have your boiler installed we can then help you with your long term fuel requirements with our premium wood chip biomass fuel.
Please just call our central sales line 03301 232014 or
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