Biomass Wood Chip Fuel & Kiln Dried Premium Firewood

We are recruiting. Join our customer service team.

Team chip chip

Job title – Customer Service Co-Ordinator

Company: Chip Chip is an alternative energy company that produces high quality wood chip nationwide and selling to customers from our 10 depots. We are a company that is rapidly expanding and looking for team members that are self starters and would also like to be a part of a collegial environment.

Job description

We are looking for someone to assist with all aspects of the after sales process reporting directly to the customer service manager. The role will be varied and busy having involvement in all aspects of the after sales, customer service, order fulfilment and delivery process. The individual will be the link between sales and the after sales team.

Main duties and tasks-

Assisting customer service manager.
Liaising with customers on a daily basis.
Receiving and processing new orders from customers.
Recording and responding to any customer problems or complaints.
Assisting with general admin and office work
Assisting with delivery paper work using sage- sending paper work to site staff and customers
Liaise with site staff- keep a morning checklist. Work with logistics to track any late collections
Haulage quotes for the sales team.
Keeping a transport matrix- Updating and finding potential new haulage contacts

Skills and Qualifications

Essential –

·   Experienced in using all manner of Microsoft office, including outlook and be generally IT literate.
·   Experienced in Excel
·   English skills essential
·   Polite and friendly phone manner

Desired –

·   Experience in SAGE would be an advantage
·   Logistics experience
·   Customer service experience

Personal Specification

Able to work both as part of a team and unsupervised whilst still maintaining a high level of output. Must be flexible and able to prioritise work load and working as a team.
Full time – 8am-4pm (start and end time may be adjusted to accommodate staff schedules)
Job Type: Full-time
Job Location: Shrewsbury SY3
Required education: High school or equivalent
Salary: £18,000- £20,000
Please email your CV to:

Team Chip Chip. Training day at head office in Shrewsbury. All set for heat on season

Its all systems go at Chip Chip. National team meeting at our Shrewsbury head office. All our depot staff and head office staff get together for training.  Chip Chip have 10 depots operational with a further 2 planned to be opened this year. We are the leading provider of force dried premium wood chip at 20% moisture content, helping customers get better performance from their boilers.
Team chip chip

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