Job title – Customer Service Co-Ordinator

Company: Chip Chip is an alternative energy company that produces high quality wood chip nationwide and selling to customers from our 10 depots. We are a company that is rapidly expanding and looking for team members that are self starters and would also like to be a part of a collegial environment.

Job description

We are looking for someone to assist with all aspects of the after sales process reporting directly to the customer service manager. The role will be varied and busy having involvement in all aspects of the after sales, customer service, order fulfilment and delivery process. The individual will be the link between sales and the after sales team.

Main duties and tasks-

Assisting customer service manager.
Liaising with customers on a daily basis.
Receiving and processing new orders from customers.
Recording and responding to any customer problems or complaints.
Assisting with general admin and office work
Assisting with delivery paper work using sage- sending paper work to site staff and customers
Liaise with site staff- keep a morning checklist. Work with logistics to track any late collections
Haulage quotes for the sales team.
Keeping a transport matrix- Updating and finding potential new haulage contacts

Skills and Qualifications

Essential –

·   Experienced in using all manner of Microsoft office, including outlook and be generally IT literate.
·   Experienced in Excel
·   English skills essential
·   Polite and friendly phone manner

Desired –

·   Experience in SAGE would be an advantage
·   Logistics experience
·   Customer service experience

Personal Specification

Able to work both as part of a team and unsupervised whilst still maintaining a high level of output. Must be flexible and able to prioritise work load and working as a team.
Full time – 8am-4pm (start and end time may be adjusted to accommodate staff schedules)
Job Type: Full-time
Job Location: Shrewsbury SY3
Required education: High school or equivalent
Salary: £18,000- £20,000
Please email your CV to: elizabeth@chipchip.co.uk

We have full-time positions available at our Royston and Risby depots

A fast-growing national biomass company, Chip Chip is the only national supplier of high quality force dried woodchip in the UK
Wood Chip Labourer full time (immediate start)
We require an enthusiastic person that is a self-starter to undertake the day to day running of the depot.

Duties including :

1. Drying Wood Chip
2. Loading and unloading of deliveries
3. General site work and boiler maintenance
4. Paperwork and Documentation
5. Stock management

Skills required : driving licence / experience of operating heavy farm machinery such as Tractors / Manitou / Knowledge of Microsoft Outlook
Experience of wood chip drying would be advantageous but not essential, as full training will be provided.

Pay Package

£18k basic increasing to £20k after probationary period, plus generous bonus scheme.
email: amy@chipchip.co.uk
http://www.chipchip.co.uk/about/careers/